Steve started at Links Technology, in 2016, as a contractor, writing user guides for TariffShark CPUC and TariffShark Tiger. Shortly after that, he joined
the Links team full time, as a Product Support Specialist, where he is responsible for helping customers use “Shark” products. In addition to writing
and maintaining user guides, he answers support calls and emails; provides on-site and remote product training; produces instructional and marketing
videos; and migrates historical tariff data into new clients’ databases. He also leads TariffShark’s eTariff Packager Service to provide full service
FERC-compliant eTariff filings. Steve and his entire family are proud, lifelong Cubs fans and baseball fanatics.